WhatsApp & SMS Marketing Inside Your CRM
DeskViu CRM lets you send WhatsApp and SMS campaigns to the contacts you already manage, or to a CSV list, without leaving the CRM. It includes a library of ready-made message templates, AI help to write new ones, consent tracking and prepaid credits. This feature is in early access.
What's inside
- Start from ready-made templates
- Choose who gets it
- Send safely and in order
- Prepaid credits, no surprises
Everything included
Features are grouped by plan: Starter covers the basics, Growth adds the advanced tools, and Enterprise adds the rest. See the rate card for what each plan includes.
Start from ready-made templates
A library of starter messages for common business situations, with a live preview.
- Dozens of starter WhatsApp and SMS templates you can edit
- Live preview of the message as the customer will see it
- AI help to write a new template from a short description of your goal
- Add a header picture to WhatsApp templates, uploaded or AI-designed
Choose who gets it
Send to people already in your CRM, or bring your own list.
- Pick contacts by filters, without building a campaign first
- Upload a CSV list, with a confirmation that these people agreed to be contacted
- Opt-out and consent records are kept per number
- Numbers that opted out are skipped automatically
Send safely and in order
Large lists are paced instead of blasted.
- Daily sending limits per sender number, matching your WhatsApp account tier
- Big audiences are spread over several days automatically
- A quote before you send: how many will receive it and what it costs
- Delivery status per message, and a clear message when a template is not approved yet
Prepaid credits, no surprises
You top up a wallet and each message uses it.
- Pay in your own currency by online payment
- Messages that cannot be delivered are refunded to the wallet
- Wallet balance and full history one click away in the CRM
Who it is for
- Retail, restaurants and local businesses announcing offers
- Clinics, schools and training institutes sending reminders
- Sales teams following up with leads on the channel customers read
- Any business that wants WhatsApp and SMS next to its CRM data
Frequently asked questions
Can I send WhatsApp messages to many customers at once?
Yes, with approved message templates. DeskViu sends to a CRM selection or a CSV list, respects the daily limit of your WhatsApp account tier, and spreads very large lists over several days.
Do customers have to agree to receive messages?
Yes. WhatsApp requires it. DeskViu records consent and opt-outs per number, asks you to confirm consent for CSV lists, and skips numbers that opted out.
Does DeskViu write the messages for me?
It can draft a template from a short description of your goal, in the tone you choose, and you review it before use.
Is this available now?
It is in early access. Contact us for a demo and to be included.
Book a demo →How is it priced?
You top up prepaid credits and each message uses them, at a per-message rate for your country. See the pricing page for current details.
See pricing →What do I need before I can send WhatsApp messages?
A WhatsApp Business sender, and message templates that WhatsApp has approved. DeskViu shows each template's approval status and tells you if one is not approved yet, so you know before a campaign fails.
Why is there a daily limit?
WhatsApp limits how many people a business can start conversations with each day, based on its account tier. DeskViu respects that limit and spreads a large list over several days automatically.
Can customers opt out?
Yes. Opt-outs are recorded per number and skipped in every later campaign, and for CSV lists you confirm that the people agreed to hear from you.
Explore more of DeskViu
See it working with your own data
14-day free trial, no credit card. Or open the live demo accounts and click around first.